Politique de remboursement

Last updated: September 1, 2026

Thank you for shopping with Moovlo.

Because our products are digital products delivered electronically, all purchases are generally considered final once the digital product has been delivered or made available for download.

Digital Products

Our store sells digital products, including downloadable PDF coloring books, coloring pages, educational activities, and other digital children's materials.

Since digital products cannot be physically returned, we do not accept returns or exchanges for downloadable products.

Refunds

We may consider a refund in the following circumstances:

• You were charged more than once for the same order.

• You purchased the same digital product accidentally more than once.

• The download link does not work and we are unable to provide a functional replacement.

• You received a file that is technically defective or materially different from the product described on our website.

• A refund is required under applicable consumer protection laws.

Refund requests should be submitted within 14 days of purchase.

To request assistance, please contact us at matheo.lorrain@outlook.com and include your order number and a brief description of the issue.

Download Problems

If you experience difficulty downloading or accessing your purchase, please contact us before requesting a refund. We will make reasonable efforts to resolve the issue and provide a working download.

Refund Processing

If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

We reserve the right to refuse refund requests that do not meet the conditions above, except where a refund is required by applicable law.